REFUND POLICY

The Fleet Feet Aquathon Series is not able to offer refunds for any reason, as we offer all runners the opportunity to transfer their registration to another person or event, change their distance or defer to next year. (This includes those who experience illness, injury or any other condition that may prevent them from participating in the event.)
 

RACE TO RACE TRANSFERS

For the May 24th Aquathon - On or before Thursday, May 10 at 12pm (CT):
For the June 7th Aquathon - On or before Thursday, May 24 at 12pm (CT):
For the July 5th Aquathon - On or before Thursday, June 21 at 12pm (CT):
For the July 19th Aquathon - On or before Thursday, July 5 at 12pm (CT):
For the August 9th Aquathon - On or before Thursday, July 26 at 12pm (CT):

  • May transfer to any Race Day Events event.
  • When transferring to a different race, the registrant will be credited for their original amount minus the transfer fee of $10. This credit can be used to cover the event cost in the new event.
  • No refunds if transferring to a different race of lesser cost. Registrants will still pay a $10 transfer fee.

For the May 24th Aquathon - After Thursday, May 10 at 12:01pm (CT):
For the June 7th Aquathon - After Thursday, May 24 at 12:01pm (CT):
For the July 5th Aquathon - After Thursday, June 21 at 12:01pm (CT):
For the July 19th Aquathon - After Thursday, July 5 at 12:01pm (CT):
For the August 9th Aquathon - After Thursday, July 26 at 12:01pm (CT):

  • Absolutely no race transfers within 2 weeks of Race Day.

 

How to Transfer to a New Race in RunSignUp

  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under "Upcoming Events." This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking "Manage Registration".
  • From the top bar, choose "Transfer to Another Race." Follow the instructions and complete your registration.

 

 

BIB EXCHANGES (PARTICIPANT TO PARTICIPANT)

For the May 24th Aquathon - On or before Thursday, May 10 at 12pm (CT):
For the June 7th Aquathon - On or before Thursday, May 24 at 12pm (CT):
For the July 5th Aquathon - On or before Thursday, June 21 at 12pm (CT):
For the July 19th Aquathon - On or before Thursday, July 5 at 12pm (CT):
For the August 9th Aquathon - On or before Thursday, July 26 at 12pm (CT):

  • $10 bib exchange fee paid by the original registrant.
  • The original registrant may give their registration to a new registrant, pays the $10 fee, then the new registrant can register at a $0 fee. There are no refunds and any money exchange is up to the parties involved.

For the May 24th Aquathon - Thursday, May 10 12:01pm (CT) through Wednesday, May 23 11:59pm (CT):
For the June 7th Aquathon - Thursday, May 24 12:01pm (CT) through Wednesday, June 6 11:59pm (CT):
For the July 5th Aquathon - Thursday, June 6 12:01pm (CT) through Wednesday, July 4 11:59pm (CT):
For the July 19th Aquathon - Thursday, July 5 12:01pm (CT) through Wednesday, July 18 11:59pm (CT):
For the August 9th Aquathon - Thursday, July 26 12:01pm (CT) through Wednesday, August 8 11:59pm (CT):

  • $25 bib exchange fee paid by original registrant.
  • There are no bib exchanges at Packet Pick Up or on Race Day.

 

How to Start a Bib Exchange in RunSignUp

  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under "Upcoming Events." This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking "Manage Registration".
  • From the top bar, choose "Transfer to Another Runner."
  • Enter the new registrant's First Name, Last Name and E-mail Address. Then click "Transfer as a Gift."
  • You'll be asked to complete payment for the transfer fee to complete your portion of the transfer.
  • MAKE SURE to let the new registrant know that they'll receive an e-mail from RunSignUp inviting them to register. They will need to complete registration for the process to be completed.

 

DEFER TO NEXT YEAR

For the May 24th Aquathon - On or before Thursday, May 10 at 12pm (CT):
For the June 7th Aquathon - On or before Thursday, May 24 at 12pm (CT):
For the July 5th Aquathon - On or before Thursday, June 21 at 12pm (CT):
For the July 19th Aquathon - On or before Thursday, July 5 at 12pm (CT):
For the August 9th Aquathon - On or before Thursday, July 26 at 12pm (CT):

  • Participants will not receive a refund, but may defer to next year by paying a:
    •  $15 fee (running events)
    • $25 fee (triathlons)
  • We do not offer refunds in lieu of deferrals.
  • Deferrals may only be made for one year. A participant may not defer again the following year.

For the May 24th Aquathon - After Thursday, May 10 at 12:01pm (CT):
For the June 7th Aquathon - After Thursday, May 24 at 12:01pm (CT):
For the July 5th Aquathon - After Thursday, June 21 at 12:01pm (CT):
For the July 19th Aquathon - After Thursday, July 5 at 12:01pm (CT):
For the August 9th Aquathon - After Thursday, July 26 at 12:01pm (CT):

  • Absolutely no deferrals within 2 weeks of Race Day.

 

How to Defer to Next Year in RunSignUp

  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under "Upcoming Events." This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking "Manage Registration".
  • From the top bar, choose "Defer Registration." Follow instructions and complete.

 

 

SHIRT SIZE CHANGE - SERIES ONLY

On or before Thursday, May 10 at 12pm (CT):

·      You may change your shirt size online, dependent upon availability of shirt inventory.

After Thursday, May 10 at 12:01pm (CT):

·      If a participant needs to change a shirt size, they must pick up the size originally ordered and may exchange post-race, dependent upon leftover inventory.

·      INTERNAL ONLY:  Participants may change race shirts online through packet pick up, but this will not be published on the web.

 

How to Change Your Shirt Size in RunSignUp

·      Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under "Upcoming Events." This shows a list of all Race(s) that are coming up.

·      You are able to manage the registration for the Race by clicking "Manage Registration".

·      From the top bar, choose "Giveaway Management." Follow instructions and update to your preferred shirt size.